Before you buy.
Know the full scope.
Transaction information
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Before ordering or applying
Request documents identifying the seller or organiser, items/models, quantities, total price, taxes, offer validity, delivery timing and contact person. Resolve unconfirmed items before paying.
Deposit and installation charges
The standard deposit is 50% of the amount stated in the quotation. The remaining payment schedule follows the documents for the specific order. Installation and travel charges depend on distance and the site scope. Request the charges before confirming an order or making payment.
Delivery and acceptance
Agree the location, recipient, installation readiness and acceptance checks beforehand. Check models, quantities, accessories and visible condition on receipt. Document and promptly report problems. A delivery signature does not remove statutory rights concerning defects found later.
Warranty and service
TIIS BOARD provides a one-year hardware warranty and a three-year software warranty; SUKHA provides a one-year product warranty. Check the purchased model’s documents. Parts, service, travel charges and out-of-warranty work should be explained before charges are incurred.
Changes, cancellations, returns and refunds
The company provides written cancellation, refund and rescheduling conditions. Request and read the version applying to your product, service or programme before paying a deposit. Deadlines, refund amounts and charges follow the agreed documents and statutory rights. Send the reference, date, item and reason to the company for review. Coordinate return arrangements and the receiving location before dispatching goods.
Keep a record of the request
Retain the quotation, confirmation, payment evidence, warranty and correspondence. A receipt or tracking reference must come from a channel that actually received the request. Saving a website draft is not evidence that the company has received it.
Contact info@th-tiis.com · +66 2 681 9799