Customers, sales and after-sales service

The company named in the proposal, contract or purchase order; TIIS for this website’s enquiry form

Contact and organisation details, requirements, delivery address, orders, payment references, installation, warranty and necessary service history

Handle enquiries, quotations, contracts, delivery, installation, repair and warranty; contract or requested pre-contract steps where applicable, assessed legitimate interests for representative contacts, and specific accounting or tax obligations

Sales, service, finance and the delivery or installation provider needed for the job; complete payment records are not shared with marketing

For a general enquiry, a proposed 12 months after closure. Contract, warranty, accounting, tax and claim records follow the period applicable to that record; retaining an invoice does not require retaining every message